Warranty Policy
1. Warranty Coverage
MwCustoms offers limited warranty coverage on products and services directly performed or installed by MwCustoms. Covered issues include:
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Moisture leaks
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Paint defects
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Failure of components installed by MwCustoms
All warranty claims are subject to inspection and approval solely at the discretion of MwCustoms.
2. Exclusions & Non-Covered Items
The following are NOT covered under this warranty:
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LED failures, defects, or malfunctions on customer-supplied products
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Normal wear and tear
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Damage from improper installation, accidents, abuse, or neglect
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Modifications by third parties or do-it-yourself efforts
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Components not installed or serviced directly by MwCustoms
Note: MwCustoms is not responsible for labor costs related to removal, installation, or shop charges tied to warranty claims.
3. Shipping Responsibilities
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Customers are responsible for safely packaging and shipping products to MwCustoms for warranty evaluation.
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MwCustoms does not provide return shipping labels.
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If a warranty claim is approved, MwCustoms will cover shipping costs to return the item to the customer.
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MwCustoms is not liable for damage incurred during shipping. Any damage in transit to or from MwCustoms is the customer's responsibility.
4. Terms of Service
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All warranty evaluations are conducted at MwCustoms sole discretion.
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Repair turnaround times vary based on repair type and parts availability.
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Customers must include a signed copy of this agreement with any warranty shipment.
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Products must be shipped to MwCustoms within 7 days of signing this agreement. Failure to ship within this timeframe may result in a standard 7–10 week lead time for repair.
5. Warranty Transferability
This limited warranty is non-transferable and applies only to the original purchaser. Attempts to transfer the warranty void all coverage.
6. Acknowledgement
By submitting a warranty claim, you acknowledge that you have read, understood, and agree to abide by the terms of this MwCustoms Limited Warranty Agreement.