Warranty Policy

1. Warranty Coverage

MwCustoms offers limited warranty coverage on products and services directly performed or installed by MwCustoms. Covered issues include:

  • Moisture leaks

  • Paint defects

  • Failure of components installed by MwCustoms

All warranty claims are subject to inspection and approval solely at the discretion of MwCustoms.

2. Exclusions & Non-Covered Items

The following are NOT covered under this warranty:

  • LED failures, defects, or malfunctions on customer-supplied products

  • Normal wear and tear

  • Damage from improper installation, accidents, abuse, or neglect

  • Modifications by third parties or do-it-yourself efforts

  • Components not installed or serviced directly by MwCustoms

Note: MwCustoms is not responsible for labor costs related to removal, installation, or shop charges tied to warranty claims.

3. Shipping Responsibilities

  • Customers are responsible for safely packaging and shipping products to MwCustoms for warranty evaluation.

  • MwCustoms does not provide return shipping labels.

  • If a warranty claim is approved, MwCustoms will cover shipping costs to return the item to the customer.

  • MwCustoms is not liable for damage incurred during shipping. Any damage in transit to or from MwCustoms is the customer's responsibility.

4. Terms of Service

  • All warranty evaluations are conducted at MwCustoms sole discretion.

  • Repair turnaround times vary based on repair type and parts availability.

  • Customers must include a signed copy of this agreement with any warranty shipment.

  • Products must be shipped to MwCustoms within 7 days of signing this agreement. Failure to ship within this timeframe may result in a standard 7–10 week lead time for repair.

5. Warranty Transferability

This limited warranty is non-transferable and applies only to the original purchaser. Attempts to transfer the warranty void all coverage.

6. Acknowledgement

By submitting a warranty claim, you acknowledge that you have read, understood, and agree to abide by the terms of this MwCustoms Limited Warranty Agreement.