📞 Contact MWCustoms

Questions? Concerns? We're here to help.

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🚚 Shipping Information

• In-stock orders: Processed within 1–3 business days
• Made-to-order items: 6–10 week lead time
• Shipping carriers: USPS & UPS
• Destinations: U.S. and Canada

You will receive a tracking number via email once your order ships.

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🔄 Returns & Exchanges

• Pre-built/custom items: No returns
• Other unopened items: Eligible for store credit (gift card)
• Open box items: Non-returnable
• Return shipping: Customer is responsible unless it's our error

Please review our full Return Policy for more details.

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🛠️ Need Help with an Order?

If your package is lost, damaged, or shows as delivered but wasn’t received:

1. Contact the shipping carrier and file a claim
2. Email us at sales@mwcustoms.net with the claim number

Note: We are not responsible for lost or stolen packages, but we’ll do our best to help you resolve the issue.

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📬 Contact Form

You can also send us a message directly using the form below:

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